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Front Office Assistant

Orlando Health • Saint Petersburg, FL, US • published 2026-09-24 16:04:07.150935

Description

Position Summary: **Summary** Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Responsibilities: **Essential Functions*** Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre\-certification and authorization for office visit(s) when required. * Obtains accurate and complete patient demographic and insurance information. * Processes all requests for medical records according to Orlando Health and department specific policies and procedures. * Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately. * Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience. * Interacts with patients...

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