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Hotel Operations Manager

Caesars Entertainment • Westlake, LA, US • published 2026-10-09 21:03:20.078206

Description

The Hotel Operations Manager plays a key leadership role in driving an exceptional guest experience and ensuring all hotel operations run seamlessly. This position oversees both front‑of‑house and back‑of‑house departments, partnering closely with team leaders to maintain service excellence, operational efficiency, financial performance, and brand standards. We’re seeking a hospitality leader who thrives in a dynamic, people‑centered environment and enjoys elevating the guest experience through coaching, collaboration, and proactive problem‑solving. The ideal candidate is dedicated to fostering a positive culture, supporting staff development, and creating memorable stays through consistent operational excellence. * Provide overall leadership and oversight of hotel operations, ensuring efficient performance while maintaining appropriate staffing levels. * Deliver an exceptional guest experience by addressing guest concerns, leading service recovery efforts, and driving initiatives that enhance satisfaction and service quality. * Recruit, train, coach, and develop team members, fostering a culture of collaboration, accountability, continuous improvement, and service excellence. * Su...

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