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Operations Supervisor

Reciprocity Industries, LLC • Billings, MT, US • published 2026-10-02 09:58:52.640300

Description

We are currently seeking an **Operations** **Supervisor** with a strong background in personnel management and operations. This position is ideal for a people\-first leader who thrives in dynamic settings and is committed to team growth and operational excellence. This is an on\-site position in **Billings, MT**. **POSITION SUMMARY:** The Operations Supervisor leads and inspires a team of Client Support Specialists in a fast\-paced call center environment, ensuring the consistent delivery of exceptional service. This role is responsible for hiring, training, and coaching team members while fostering a collaborative, client\-focused culture grounded in empathy, accuracy, and professionalism. The supervisor monitors team performance, addresses escalated issues, and partners with cross\-functional teams to improve processes and enhance the client experience. **KEY RESPONSIBILITIES:** * Supervise, coach, and support the daily operations of the Client Support Specialist team. * Hire, onboard, and mentor new team members. * Foster a positive, client\-first culture focused on empathy, accuracy, and professionalism. * Monitor individual and team performance, providing real\-time feedback, ...

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