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Customer Service Specialist

None • New York, NY, US • published 2026-09-29 08:55:30.933321

Description

**Position Overview** The Customer Service Specialist will serve as a primary point of contact for customers across North and South America, ensuring timely communication, accurate order processing, and efficient coordination throughout the customer order lifecycle. This position will work closely with Sales, Operations, Warehouse, Quality Assurance (QA), and international manufacturing teams to support customer inquiries, order fulfillment, shipping coordination, and documentation requirements. The ideal candidate is organized, responsive, and proactive, with strong communication skills and the ability to manage multiple priorities in an international B2B environment. This is an individual contributor role focused on customer satisfaction, operational accuracy, and continuous improvement. **Key Responsibilities** **1\. Customer Service \& Relationship Management** * Serve as a primary point of contact for assigned customers across North and South America. * Respond promptly and professionally to customer inquiries regarding product availability, order status, pricing, delivery schedules, and documentation. * Build and maintain positive relationships with pharmaceutical manufacture...

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