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Customer Service Specialist 1 (Onsite-Coppell, Texas)

Two Harbors Investment Corp. • Coppell, TX, US • published 2026-10-06 07:33:52.816514

Description

At RoundPoint, our customers are at the heart of everything we do – and as a Customer Service Specialist 1, you’ll be their first point of contact to provide support regarding mortgage accounts, payments, and general inquiries. This role is responsible for ensuring a positive customer experience while maintaining compliance with mortgage servicing regulations and company policies. Whether you’re answering a question, solutioning a problem, or guiding customers through our service tools, your goal is always the same: deliver a caring, helpful, and clear experience in every interaction. You’ll work closely with Customer Service Supervisors and support lines of business to ensure each customer receives exceptional service. **Responsibilities:** * Respond to inbound calls, emails, and chat inquiries from customers regarding loan status, payments, and account information * Assist customers through troubleshooting, navigating the company site, or answering questions regarding their account including payment related inquiries, document requests, and payoff requests * Provide accurate and timely information on mortgage products, statements, and processes * Research and resolve customer iss...

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