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End User Support Specialist - Shared Services Center

Bob Moore Auto Group • Oklahoma City, OK, US • published 2026-10-07 03:03:12.902383

Description

End User Support Specialist \- Shared Services Center **Core Responsibilities** *Responsibilities described in this section are fundamental to success in this position.* * Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person * Perform remote troubleshooting through diagnostic techniques and pertinent questions * Determine the best solution based on the issue and details provided by customers * Walk the customer through the problem\-solving process * Direct unresolved issues to the next level of support personnel * Modify configurations, utilities, software default settings, etc. for the local workstation * Assist with onboarding of new users * Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment * Install, test, and configure new workstations, peripheral equipment, and software * Record events and problems and their resolution in tickets * Follow\-up and update customer status and information * Pass on any feedback or suggestions by customers to the appropriate internal teams * Identify and suggest possible improvements on procedures * Analyze and isolate i...

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