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Customer Service Specialist

Mobile Communications America Inc • Urbana, IL, US • published 2026-09-25 21:51:46.158601

Description

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced **Customer Service Specialist** in **Urbana, Illinois**, to support our fast\-growing **Voice (MSS)** division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. **WHAT YOU WILL BE DOING:** --------------------------- * Greeting visitors and customers and handling phone calls and emails as the first point of contact. * Maintaining accurate customer contact information and building strong relationships with customers and vendors. * Logging repair requests in the ERP system, verifying warranties, and coordinating internal or third\-party repair depots. * Ensuring timely completion and return of equipment, filing warranty claims, and preparing pricing for billing review. * Receiving, staging, and tracking products for sales and service teams, shipp...

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