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Receptionist/Administrative Assistant

Syrenity House Empowered • Charlotte, NC, US • published 2026-11-13 00:59:52.782522

Description

**Position Summary** The Administrative \& Intake Coordinator is responsible for managing prior authorizations, client intake processes, Medicaid documentation compliance, HR onboarding support, and general administrative operations for both outpatient mental health services and residential group home services. This role ensures the agency remains compliant with Medicaid, MCO requirements, and NC DHHS regulations. **Responsibilities** **Intake \& Client Processing** * Process new mental health intakes * Process group home referrals * Verify Medicaid eligibility (NCTracks) * Ensure CCAs, PCPs, consent forms, and assessments are complete * Maintain intake tracking spreadsheet * Coordinate scheduling with clinicians **HR \& Staff Onboarding** * Ensure new staff complete onboarding paperwork * Track: * Background checks * Drug screens * CPR/NCI certifications * Licenses \& renewals * Maintain personnel files * Track training requirements **Administrative \& Compliance** * Maintain client records (electronic \& paper) * Prepare documentation for audits * Answer phones \& manage agency email * Schedule meetings \& interviews * Maintain organized filing systems * Monitor authorization exp...

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