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Customer Service & Returns Specialist (Full-Time)
Murdoch's Ranch & Home Supply • Fort Collins, CO, US • published 2026-10-03 09:13:43.219641
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Description: The Customer Service \& Returns Specialist supports customer service operations while modeling Murdoch’s commitment to exceptional customer experiences. This role assists with daily customer service activities and returns center order processing while serving as a key liaison among customers, fulfillment teams, and internal partners. The Specialist participates in the day\-to\-day operation of eCommerce and ship\-to\-home services to support efficiency, consistency, and customer satisfaction. **As a Murdoch's Team Member in this role, you will...** * Addresses customer complaints by researching, responding, and following up with customers in a timely manner. * Processes eCommerce order returns daily. * Assists customers with issues involving returns or orders through phone, email, and chat * Greets customers via telephone or chat to assist customers with website registration, order processing, product information, pricing, shipping information and general eCommerce information. * Liaises with our store locations for any issues raised by customers regarding either orders or returns * Reviews, accepts, and processes manual orders received by phone. * Works with courier c...
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