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Senior Advanced Cloud Engineer - CTJ - Poly

Microsoft • Reston, VA, US • published 2026-10-04 01:41:20.999546

Description

**Overview** We are the Customer Advocacy \& Engineering (CAE) team within Microsoft Specialized Clouds (MSC), delivering world class support for Azure, M365, Security, and Identity services to the most strategic U.S. Government customers. Our mission is to accelerate customer success by resolving issues quickly and accurately, driving meaningful insights back into engineering, and ensuring customers can confidently adopt and expand their use of Microsoft cloud technologies. You’ll join a team of people who are genuinely passionate about cloud computing, technical depth, and helping customers overcome their toughest challenges and issues. As a Customer Experience Engineer (Advanced Cloud Engineer – ACE) in MSC ACE, you will work on site at a Microsoft facility, alongside a team of highly skilled engineers dedicated to unblocking customers and improving service quality. You’ll collaborate directly with customers to clarify problem statements, reproduce issues in controlled environments, provide prescriptive technical guidance, and drive rapid issue mitigation/solution. You will also partner closely with Product Engineering teams to validate fixes, resolve configuration issues, and i...

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