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Associate Manager, Used Car Lease End Operations

Tesla • Brooklyn, NY, US • published 2026-10-07 09:03:19.828721

Description

**What to Expect** Tesla is seeking an Associate Manager, Used Car Lease End Operations to lead a team accountable for the performance and results of vehicle intake operations for all acquired lease returns across North America. This role requires advanced knowledge of vehicle damage assessment combined with proven leadership capabilities. You will establish goals, drive operational priorities, and ensure seamless customer experiences across the lease end journey. **What You'll Do*** Coach, manage and train a team of Used Vehicle Intake Specialist by establishing clear goals, own performance management conversations, and drive continuous improvement across intake workflows * Oversee the process of assessing vehicle damage through photos and onsite inspections to determine severity, estimated parts, labor and repair time. Audit quality, uphold inspection standards and ensure accurate documentation in Tesla’s internal systems * Establish and own team KPI’s. Monitor performance, identify improvement opportunities, and deliver regular updates to stakeholders * Serve as the escalation authority for customers and internal teams, ensuring outcomes are accurate, consistent and aligned to T...

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