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Hotel Operations Manager

Hunter Hospitality Consulting LLC • Lansing, MI, US • published 2026-10-17 20:18:30.139725

Description

The Hotel Operations Manager is responsible for overseeing the day\-to\-day operations of the hotel to ensure exceptional guest service, efficient operational performance, and profitability. This role supervises multiple departments including front desk, housekeeping, maintenance, and food \& beverage, ensuring that service standards, safety policies, and operational procedures are consistently followed. **Key Responsibilities** **Operations Management** * Oversee daily hotel operations including front office, housekeeping, maintenance, and guest services. * Ensure all departments operate efficiently and deliver high levels of customer service. * Monitor occupancy, reservations, and guest satisfaction levels. **Staff Supervision \& Leadership** * Recruit, train, schedule, and supervise department managers and staff. * Conduct performance evaluations and provide coaching for team development. * Foster a positive, service\-oriented work environment. **Guest Experience** * Ensure exceptional guest service and resolve guest complaints or concerns promptly. * Maintain high standards for cleanliness, comfort, and service quality. * Implement strategies to improve guest satisfaction score...

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