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Account Customer Service Specialist

City of Bay City • Bay City, MI, US • published 2026-10-23 08:05:32.257749

Description

**City of Bay City** **Full Time \- Account Customer Service Specialist** **Fiscal Services Department \- Teamsters T214\-NS** **JOB SUMMARY** The following is intended as a brief description of the duties, responsibilities, and requirements of the position listed above and is not intended to be all encompassing or all\-inclusive. Under the direction of the Treasurer and Utility Customer Service Supervisor. This is a confidential position which exists to perform independent, complex, and aggressive research for collections on delinquent taxes and utilities within supervisory assigned parameters of the Treasurer/Utility Customer Service Department. Responsible for projecting, justifying, recommending, and implementing solutions to a variety of complex account and customer service problems. Daily work assignments are to provide the Treasurer/Utility Customer Service Department with specialized assistance to resolve a variety of complex customer service problems related to customer accounts, Automatic Metering Infrastructure, and revenue collection, which will include recommending changes in policies, procedures and developing methods for implementation. Performs various accounting fu...

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