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Vendor Manager, Repair Operations

Ciena • Baltimore, MD, US • published 2026-11-06 06:59:13.195314

Description

As the global leader in high\-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well\-being—on and off the job. Connect with a career that matters. Ciena is seeking a Vendor Manager, Repair Operations to lead the performance and strategic management of key third\-party repair and service partners supporting service operations. The role serves as the primary operational and commercial interface with the repair provider, with accountability for quality, cost, delivery, turnaround time, capacity, and service levels. Success in this role centers on supplier accountability, sound business decisions, effective partnership with internal subject\-matter experts, and opportunities to improve efficiency and reduce total service cost. **How you will make an impact:** * Lead vendor performance and governance by establishing and monitoring operational and contractual KPIs and SLAs, including turnaround time, backlog, quality, repair yield, capacity, delivery,...

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