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Support Services Specialist

CGR Credit Union • Macon, GA, US • published 2026-10-09 21:03:20.016976

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Description

**Job description** **Role:** Responsible for processing daily financial files, including ACH transactions, drafts, RDCs, Visa payments, and debit card disputes. Provides operational support to front office staff by assisting with issue resolution and managing debit card dispute investigations to ensure timely and accurate outcomes. Supports overall departmental operations, including accounts payable, audits, titles and compliance activities, while helping maintain accuracy, efficiency, and adherence to established policies and procedures. **Essential Functions \& Responsibilities:** * Performs AIC operations on deposit sorter jobs and balances sorter runs to prepared batch tickets; assures daily ACH \& draft postings balance to deposit funds credits. * Manages VISA Credit program by handling orders, captures, payments, resolving issues, etc. * Researches problems or questions from members, clearinghouses, or correspondents. * Answering phone calls, responding to emails and supporting the front office staff. * Ensures credit union remains in line with latest ACH rules and regulations. * Process ATM daily withdrawals * Prepares cash letters for presentment to correspondents and clea...


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