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Front Desk/ Night Auditor

Homewood Suites by Hilton Lafayette-Airpor • Lafayette, LA, US • published 2026-10-09 09:03:26.652258

Description

**Overview** Join our dynamic hospitality team as a Front Desk Night Auditor, where your energy and attention to detail will ensure a seamless experience for our guests during overnight hours. In this vital role, you will be the first point of contact for guests arriving or departing, managing guest inquiries, and maintaining the integrity of nightly financial and operational reports. Your proactive approach and hospitality expertise will contribute to creating a welcoming environment that encourages guest satisfaction and loyalty. **Responsibilities** * Greet and assist guests with check\-in, check\-out, and general inquiries, ensuring a positive experience through excellent customer service and phone etiquette. * Manage hotel reservations using property management systems (PMS), including or similar platforms, to update bookings accurately and efficiently. * Conduct nightly audits of guest accounts, ensuring all financial transactions are correctly processed and documented in compliance with hotel policies. * Monitor security cameras and perform property inspections to maintain safety standards across the premises during overnight hours. * Respond promptly to guest requests, reso...

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