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IT Clinical Service Support Analyst Associate

Atrium Health • Charlotte, NC, US • published 2026-10-01 09:58:24.883076

Description

**Department:** 12268 Enterprise Corporate \- Clinical Service Desk **Status:** Full time **Benefits Eligible:** Yes **Hou****rs Per Week:** 40 **Schedule Details/Additional Information:** Day shift 8a\-5p, rotating holidays and weekends **Pay Range:** $26\.55 \- $39\.85 Major Responsibilities * While working in a fast\-paced Service Desk environment duties include knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users. * Demonstrates basic written and oral communication skills, including good listening and verbal skills. * Produces accurate and complete work while consistently meeting established Service Desk Key Performance Indicators (KPI). * Basic understanding of healthcare workflows and the unique needs of physicians, nurses, and other hospital staff who may be seeking support. * Completes required training outlined by the department with a specific focus on maintaining patient safety. * Informs the immediate supervisor of any abnormal circumstances related to performance of job duties in a timely and accurate fashion. Ability to determine and support customer emergency issues and escalates to...

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