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Field Services Support Specialist

Sunwell America. Inc • Brookshire, TX, US • published 2026-09-29 02:55:16.032090

Description

**Description** **General Role Description** Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company. **Role Accountabilities** · Evaluate and process warranty requests, replacements, and claims, expediting as necessary · Provide technical support and lead problem\-solving efforts with clients, engineers, and suppliers to resolve on\-site issues · Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices · Track monthly warranty costs for assigned business unit and report to manager · Prepare and issue Service Advice for trouble shooting to clients and field engineers · Maintain current safety qualifications and comply with company and client safety requirements · Resolve supplier product failures in a timely and cost\- effective manner · Respond to client issues outside of standard business hours when necessary · Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable **General Employee Accountabilities** · Bring full effort to bear on tasks ...

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