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Customer Service Specialist - Multiple Locations

Salt Lake County • West Valley City, UT, US • published 2026-10-01 15:58:16.235473

Description

Job Description: **JOB SUMMARY** Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks. **MINIMUM QUALIFICATIONS** One (1\) year of direct customer service experience. Must successfully complete the Library Software and cash handling procedures training within sixty (60\) days of hire date. Due to the nature of this position, the successful applicant must pass a required pre\-employment background check. **ESSENTIAL FUNCTIONS** * Provides public service at the Circulation Desk in person and on the phone. * Collects payments for fines, fees, book sale items and supplies. * Resolves customer account problems. Waives or negotiates payment of charges, as appropriate. * Checks library materials in/out, places holds, renews items, searches for and retrieves materials. * Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions. * Reviews library card applications, verifies eligibility and identification, issues and/or updates libra...

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