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Financial Operations Specialist – Payroll Service Center

Mars • Hackettstown, NJ, US • published 2026-10-10 03:03:07.000757

Description

**Job Description:** * Tier 1 Payroll support for inquiries raised by associates, internal departments such as Benefits and PO, and outside agencies primarily via email and telephone calls. * Escalate tier 2 inquiries to appropriate payroll functions * Adhere to all Service Level Agreements providing responses or escalations within 2 business days max. * Provide payroll reporting required for audits, subpoenas, and other requests * Responsible for paystub and live pay check delivery distribution * Log inquiries into the case management tool used in Payroll, CRM. * Continuous process evaluation and implementation of process improvement efforts relating to the Payroll Service Center and/or other Payroll functions. * Create and update work instruction documentation for PSC processes. * Compliance to all internal ICE (Internal Control Excellence) controls. * Tier 2 Timekeeping Audits * Banking Reports What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to...

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