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Service Appointment & Retention Specialist

Joe Holland Chevrolet Inc. • South Charleston, WV, US • published 2026-10-24 08:05:11.071262

Description

**Overview** Join our dynamic team as a Service Appointment \& Retention Specialist, where your energy and strong communication skills will drive customer satisfaction and loyalty. In this vital role, you will be the friendly voice guiding clients through scheduling service appointments, answering questions, and building lasting relationships. Your enthusiasm and organizational skills will help ensure a seamless experience for every customer and make a positive impact on their journey with us. This Service department position offers a fantastic opportunity to develop your sales, customer support, and client service skills in a fast\-paced environment. **Responsibilities** * Engage with customers via phone and digital channels to schedule service appointments efficiently and accurately. * Provide outstanding customer support by answering questions, resolving issues, and offering tailored solutions to meet client needs. * Maintain detailed records of interactions using data entry systems, ensuring data accuracy and confidentiality. * Manage outbound calling campaigns to follow up on appointments, gather feedback, and strengthen client relationships. * Demonstrate excellent phone etiq...

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