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Night Auditor/Front Desk Clerk

Merlin Hotel Group • Williston, ND, US • published 2026-11-09 07:00:06.274985

Description

**Job Summary** We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will have a passion for hospitality and a commitment to ensuring that every guest has a memorable experience. As the first point of contact for guests, you will play a crucial role in guest relations, managing reservations, and addressing any inquiries or concerns. **Duties** * Welcome guests upon arrival and provide them with information about the hotel and its amenities. * Manage check\-in and check\-out processes efficiently while ensuring accuracy in billing and reservations. * Handle guest inquiries and requests promptly, demonstrating excellent customer service skills. * Maintain a clean and organized front desk area to create a welcoming environment. * Utilize phone systems effectively to manage calls, take messages, and communicate with other departments. * Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. * Collaborate with other team members to enhance overall guest satisfaction and resolve any issues that may arise. * Stay informed about local attractions,...

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