All jobs → Partner boards

NCC Agent

Murphy USA • El Dorado, AR, US • published 2026-10-01 03:58:49.972190

Description

**GENERAL DESCRIPTION OF POSITION** The NCC Agent will assist Murphy USA sites that call the National Contact Center for support. Assistance can any number of technical or mechanical issues that may arise. NCC Agents take phone calls, many of which are legitimate emergencies, and either solve the problem themselves, assist the caller in solving the problem, or escalate the problem to an Assistant Manager or a vendor. **ESSENTIAL DUTIES AND RESPONSIBILITIES** * Answer calls from Sites and Vendors, analyze issues, instruct callers on solution or escalate to vendor or other department. * Analyze customer problems and research solutions using the Knowledge Base Software. * Document and process tickets appropriately based on existing guidelines. * Provide easily understood answers adapted to the customers situation. * Using Knowledge Base software, scripts, and other troubleshooting documentation to make accurate determinations on when to dispatch a technician to site locations. * Work with co\-workers to address escalating problems for resolution. * Interact with operations/store personnel to resolve issues at site level, escalate store issues to District Manager. * Contact with Vendor...

Get jobs like this daily in Telegram: @careeri_bot