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Customer service and dispatch coordinator

Hicklin Overhead Doors, Inc. • Sioux City, IA, US • published 2026-10-17 08:22:26.622122

Description

**Job Summary** We are seeking an energetic and detail\-oriented Customer Service and Dispatch Coordinator to join our team. In this pivotal role, you will be the primary point of contact for customers, service technicians, internal teams, ensuring smooth communication and efficient dispatching of service technicians. If you thrive in a fast\-paced environment, possess excellent organizational skills, and are passionate about delivering exceptional customer service, this is the perfect opportunity for you. **Duties** * Serve as the main liaison between customers, service technicians, and internal departments via multi\-line phone systems and internal communication platforms. * Coordinate dispatching activities using dispatch software and transportation management systems. * Manage GPS and GIS tools to monitor vehicle locations, and optimize routes. * Provide exceptional customer service by addressing inquiries promptly, scheduling service calls, resolving issues efficiently, and maintaining professional phone etiquette at all times. **Skills** * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for data entry, reporting, and communication purposes. * Effective dispatchin...

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