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Dispatcher

Total Warehouse • Waipahu, HI, US • published 2026-10-06 07:33:52.846120

Description

Description: The Dispatcher Coordinator will maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are required. This position will schedule return service calls with customers when parts are in and maintain the schedules for service technicians. This position will oversee clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. The dispatcher will also provide accounting with maintenance contract billing information and push service invoices for billing in a timely manner. Requirements: Job Responsibilities: * Receive any incoming customer service calls. * Verify customers have PO and/or credit card authorization forms on file for payment. Follow up and retrieve this information from customers if not on file before technicians are dispatched. * Support accounting with maintenance contract billing and push service invoices for billing in a timely manner. * Contact customers for PM schedules, service repairs, and parts. * Schedule and coordinate all service calls as calls are received. * Set daily delivery schedule the d...

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