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General Manager

Carl's Jr. • Highland, CA, US • published 2026-10-03 09:13:43.273234

Description

**Primary Accountability:** The General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the General Manager are expected to be consistent with and supportive of the restaurant’s business plan. The General Manager ensures all employees (GMIT, Shift Leaders, Crew Trainers and Crew Persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions. **Essential Functions:** The essential functions of the General Manager position are denoted below in the following key areas: TOTAL GUEST SATISFACTION Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. * Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience. * Responds positively and quickly to Guest concerns. Corrects potential problems before they affect Guests. * Hires high quality people who demonstrate and ensure consistent Guest satisfaction. * Ensures all employees are trained, motivated and empowered to deliver total Guest satisfaction. Evaluates each employee’s ability to maintain high levels of Guest sat...

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