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Operations Manager

WM • Spartanburg, SC, US • published 2026-11-10 18:59:42.053790

Description

**I. Job Summary** This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front\-line employees. Spends the majority of the day in the field with frontline employees. This role supports frontline drivers as the first level of management. The Operations Manager oversees a team of 15\-20 drivers and spends 80% of their time in the field with their team. This role begins around 4am with a 5am launch. **II. Essential Duties and Responsibilities** * Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties * Meet with new frontline employees daily to ensure consistent communication and support of onboarding * Provide timely and consistent touchpoints with frontline employees. * Regular review of best practices to enhance daily performance * Focus on understanding and progress of frontline employee career goals * Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success * Actively practice and seek feedback on coaching conversations. * Lead by example to ensure sa...

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