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Vice President of Customer Operations

River • Harrisburg, NC, US • published 2026-10-23 14:05:16.918954

Description

**Job Summary** The Vice President of Customer Operations provides executive leadership for customer\-facing operations, aligning business priorities, financial management, and operational strategy. This role oversees day\-to\-day operations while driving process improvement and change management to support effective, consistent customer service. **Duties** * Lead operations management and business management, setting priorities and guiding teams toward organizational objectives. * Develop and execute strategic plans for customer operations, translating business goals into operational priorities. * Manage budgets and financial planning, monitoring resources and supporting sound business decisions. * Oversee projects and process improvement initiatives; lead change management to strengthen operational effectiveness. * Communicate plans, progress, and operational needs clearly to executives. Your impact: Effective operational leadership helps customer\-facing teams work more consistently and enables customers to receive reliable support. **Qualifications** * Over 15 years of senior management experience. * Demonstrated capability in operations management, business management, and exe...

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