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Customer Care Coordinator

Atlas Copco Group • Glenwillow, OH, US • published 2026-09-30 07:58:48.929422

Description

Job Description **Your role** ------------- As a Customer Care Coordinator, your mission is to provide best in class support to US customers while adhering to Edwards Vacuum LLC commercial best practices \& further the organizations sales \& service objectives. The Customer Care Coordinator is responsible for supporting the Edwards North America Customer Center and managing specified customers within the US geography \& globally to improve customer relations and lead to increased revenue. You will * + Maintains a working knowledge of Edwards products and services. + Enters, expedites, monitors, and tracks customer orders \& opportunities received via telephone, electronic communication and web portals. Processes order amendments as required. + Prepares, tracks, files and maintains written quotations. + Communicates activity to responsible Account Teams. + Works closely with Credit Management to resolve commercial issues (billing, pricing, tax status, freight terms, etc.) + Takes ownership of customer issues and interfaces with technical support, logistics, product managers, and field sales teams to generate solutions in a timely fashion. This includes the opportunity to participate...

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