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Patient Account Services Specialist

Elevate Mental Wellness • Colorado Springs, CO, US • published 2026-11-13 00:59:52.776261

Description

**Overview** Position Summary The Patient Account Services Specialist supports the financial, insurance, authorization, contracted program, and administrative functions of Elevate Mental Wellness. The role works closely with patients, providers, pharmacies, insurance companies, billing personnel, contracted partners, and administrative staff to support timely reimbursement and continuity of care. Essential Duties and Responsibilities Patient Accounts and Payment Processing * Post insurance and patient payments, contractual adjustments, and other account activity. * Review EOBs, ERAs, and payment reports for accuracy. * Review patient balances and identify incorrect charges, discrepancies, or unresolved balances. * Monitor and assist with self\-pay and sliding\-fee\-scale accounts. * Answer patient billing questions and assist with payment arrangements. * Conduct collection follow\-up and document payment activity and patient communications. Claims and Denial Follow\-Up * Review rejected, denied, and unpaid claims and determine appropriate follow\-up. * Contact insurance companies to verify claim status and resolve billing or insurance issues. * Submit corrected claims, reconsiderat...

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