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Night Auditor

Quality Inn and Suites • Bristol, VA, US • published 2026-11-09 07:00:06.271911

Description

**Job Summary** As a Night Auditor, you’ll keep overnight hotel operations accurate, welcoming, and ready for the day ahead. You’ll balance guest accounts, complete the night audit, and support front desk and guest services while responding to questions and concerns. Your impact: Accurate overnight records help hotel teams start the day prepared and give guests a smoother stay. **Duties** * Complete the night audit and reconcile daily transactions using property management systems (PMS), hospitality reservation systems, and, where applicable, OPERA. * Review account activity, resolve discrepancies, and prepare clear shift and audit reports. * Welcome guests, manage check\-ins and check\-outs, answer questions, and provide attentive guest relations. * Handle phone communication with professional phone etiquette; direct requests to the appropriate team. * Follow hotel emergency procedures and coordinate with relevant staff when guest or property concerns arise. Will be responsible for setting up and maintaining breakfast for morning shift. **Skills** * Essential: Customer service, front desk, guest services, client communication, and customer service problem\-solving skills. * Essent...

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