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Associate Vice President, CCaaS & AI Transformation

Deloitte • New York, NY, US • published 2026-10-04 07:41:10.280554

Description

**Associate Vice President,** **CCaaS \& AI Transformation** Our Deloitte Sales \& Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on November 20, 2026\. **Work you'll do** As an Associate Vice President, you will help grow and deliver Deloitte's Contact Center and Customer Service transformation business. You will serve as a trusted client advisor, lead complex engagements, shape pursuits, and bring together business, technology, alliance, and delivery teams to create measurable client value. You wil...

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