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IT Service Desk Specialist

The Acadian Companies • Lafayette, LA, US • published 2026-11-03 09:17:09.163344

Description

The Information Systems department at Acadian Companies has a full\-time opening for a Service Desk Specialist in Lafayette, LA. The Service Desk Specialist is responsible for delivering end\-to\-end support in accordance with IT service level agreements. By partnering with end\-users and technology groups, the specialist ensures all incidents are analyzed, resolved, and reported back within the promised timeframes. DUTIES AND RESPONSIBILITIES: * Develop service strategy to mitigate software, hardware, and networking issues * Troubleshoot and resolve IT issues via phone, web, and in\-person channels * Take ownership of day\-to\-day tasks and ensure all incidents are resolved against SLAs * Report on the health of the help desk and support using uptime and ticket\-related performance metrics * Partner with IT and business personnel to discuss the impact of incidents on products and services * Track and report all open and closed incidents to leadership teams * Develop business support standards, processes and procedures, and guidelines for incident management * Evaluate trade\-offs between issues using value, impact, and risk criteria * Proactively learn and train other staff member...

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