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Night Auditor/Front Desk Clerk

SureStay by Best Western • Ottawa, KS, US • published 2026-10-19 18:32:16.074411

Description

**Job Overview** We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage guest relations effectively. **Duties** * Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. * Manage check\-in and check\-out processes efficiently, utilizing hotel management software. * Handle guest inquiries and requests promptly, providing information about hotel services and local attractions. * Maintain accurate records of guest information and reservations using phone systems and hotel management tools. * Address any guest concerns or complaints with professionalism and empathy, striving for resolution. * Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay. * Assist with phone etiquette by answering calls in a timely manner and directing them appropriately. * Promote hotel amenities and services to enhance the guest experie...

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