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Systems Engineer – MSP (Tier 2 / Projects)

Turning Point IT LLC • Tempe, AZ, US • published 2026-10-08 21:03:19.902724

Description

**Systems Engineer – MSP (Tier 2 / Projects)** Tempe, AZ · Full\-time · On\-site **About the role** Turning Point IT is a small, growing managed service provider in Tempe. Our IT Specialists handle Tier 1 support. We need a Systems Engineer to be the escalation point above them: the person who takes the hard problems and solves them on their own, from root cause to fix, without someone handing over the answer. You will also own our projects — migrations, implementations and infrastructure work — from planning through documentation. Projects are a big part of the role, but they are not all of it. Complex troubleshooting across client environments is just as important, and on a small team you will also pitch in on simpler Tier 1 tickets when the workload calls for it. You will work directly with the owner, and you will be the person the team turns to when a ticket gets hard. **What you will own** * Complex technical issues escalated from the support team — troubleshoot them independently, find the root cause and fix it for good * Helping with Tier 1 tickets when the team is busy * Microsoft 365 and Google Workspace tenant and mailbox migrations * Entra ID, Intune, Conditional Access ...

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