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Senior Customer Service Specialist

GOOD SPORTSMAN MARKETING • Dallas, TX, US • published 2026-10-08 09:03:35.765348

Description

Description: At GSM Outdoors, our Wireless customers with 5\+ cameras represent some of our most valuable and brand\-loyal users. The Senior Customer Success Specialist will be responsible for delivering elevated customer service and technical support while actively protecting subscription revenue and customer lifetime value. This role blends advanced troubleshooting expertise with strategic retention skills. You will manage high\-value accounts, resolve complex technical concerns, and lead save conversations when customers request cancellations, credits, or plan reductions. This is not Tier 1 support — this is ownership\-level service. **Key Responsibilities:** **VIP Account Management** * Serve as primary escalation contact for multi\-device customers * Provide white\-glove service to high\-value accounts * Review account history and proactively identify friction points * Monitor device performance trends and subscription utilization * Troubleshoot cellular trail cameras, app functionality, firmware, and connectivity issues * Diagnosing signal strength, data transmission, SD card performance, battery consumption, and firmware conflicts, Support customers managing 5\+ active devic...

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