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Hotel Assistant General Manager

Hampton by Hilton • Albany, NY, US • published 2026-10-19 18:32:16.147681

Description

**Position Overview:** The **Hampton Inn Western Ave is** seeking an experienced Hotel Assistant General Manager . The Assistant General Manager supports the General Manager in overseeing daily operations, driving team performance, enhancing guest/customer satisfaction, and ensuring profitability. The AGM serves as a leader, coach, and role model for team members while maintaining company standards and achieving business objectives **Job Responsibilities:** * Assist in managing daily business operations and ensuring smooth workflow. * Monitor operational standards, policies, and procedures. * Ensure compliance with company policies, safety regulations, and local laws. * Resolve operational issues and customer concerns promptly. * Recruit, train, coach, and develop team members. * Assist in scheduling staff and managing labor costs. * Conduct employee performance evaluations and provide feedback. * Foster a positive and productive work environment. * Ensure exceptional customer service and guest satisfaction. * Handle escalated customer complaints and service recovery situations. * Monitor customer feedback and implement improvements. * Support budgeting, forecasting, and financial ...

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