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Customer Service Specialist

Veterans First Initiative • Oak Ridge, TN, US • published 2026-11-04 15:16:16.143188

Description

**Customer Service Specialist \- Service Order Dispatcher (SCA)** **Status:** Full\-time, Onsite **Location:** Oak Ridge, TN **Schedule:** Monday – Friday, 07:00 – 4:00 pm or 8:00 am – 5:00 pm **Travel:** Minimal, less than 5% **Note:** All candidates must pass a background check and be capable of obtaining an uncleared PIV card from the US Department of Energy. This position is subject to the Service Contract Act, wage determination 2015\-4643, revision 28 dated 6/4/2025, job code 01320\. ***Veterans First Initiative, LLC (VFI)*** *is an IT Solutions and Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the US Small Business Administration (SBA) as a* ***Service\-Disabled Veteran\-Owned Small Business*** *(SDVOSB).* VFI seeks experienced professional Customer Service Center (CSC) Dispatchers to support the Oak Ridge Federal \- Integrated Communications Network (ORF\-ICN) on the Oak Ridge Reservation (ORR). The ORF\-ICN provides telecommunications services to the US Department of Energy (DOE), its onsite Contractors, and other Government agencie...

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