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Operations & Client Support Manager

North Avenue Education • Portland, OR, US • published 2026-09-25 05:23:59.589705

Description

The Operations \& Client Support Manager is responsible for managing day\-to\-day operations and client support to ensure a smooth experience for students, families, tutors, and internal staff. This role is highly execution\-focused and works closely with senior leadership, who retain responsibility for strategy, company leadership, and long\-term planning. ### **About North Avenue Education, LLC** Founded in 2013, North Avenue is a Portland\-based tutoring company specializing in individuated test preparation and academic tutoring. We believe every student can be prepared for a vibrant future. ### **Description** ### **Classification** Full\-time, exempt; weekends, some evenings needed for coverage, schedule negotiable ### **Locations** SW Portland Office (2140 SW Jefferson St) ### **Supervision and Collaboration** * Reports to *Executive Director* * Collaborates with *Tutors* for client services tasks * Collaborates with *Program Advisor* to attract new clients ### **Day\-to\-Day Responsibilities** #### **Client Services** * Serve as the main point of contact for clients via email, phone, and internal systems * Respond to client questions related to scheduling, billing, services,...

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