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Senior Platform Architect

Zendesk • NC, US • published 2026-09-24 22:03:54.864545

Description

**Job Description** ------------------- **About Us:** Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS\-based solutions, to enhance customer interactions and operational efficiency. **Position Overview:** We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and business operations. This role needs to understand both the why and the how, and will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. The ideal candidate will provide strategic direction, technical leadership, and hands\-on expertise in architecting best\-in\-class contact center solutions. **Core Daily Activities** * Architect and Optimize Contact Center Solutions – Design scalable and efficient architectures leveraging Amazon Connect, AWS, and Zendesk. * Lead Technical Strategy and Roadmap – Define long\-term technology strategies for contact center modernizatio...

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