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IT Operations Manager

Hanna Center • Sonoma, CA, US • published 2026-10-01 09:58:24.994831

Description

**Job Title:** IT Operations Manager**FLSA Classification:** Non\-Exempt**Department:** Information Technology**Reports to:** IT Director**Date Updated:** 09\.17\.2026 **Job Description****Summary/Objective** Reporting to the IT Director, the Operations Manager oversees the organization’s end\-user technology, network infrastructure, cloud services, enterprise applications, and frontline cybersecurity operations. The manager sets operational priorities, coordinates internal and external technology resources, leads systems initiatives, and provides hands\-on support when needed. This role advises organizational leadership and ensures technology services are secure, reliable, responsive, and aligned with Hanna Center’s needs. This is an on\-site position at Hanna Center.**Principal Duties and Responsibilities****Desktop \& End\-User Support*** Provide day\-to\-day desktop support for all staff and students, including hardware, software, and account issues. * Configure, deploy, and maintain laptops, desktops, Chromebooks, iPads, and printers. * Set up new\-hire workstations, perform data transfers, and deliver onboarding IT orientation. * Manage device lifecycle: inventory tracking, a...

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