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Night Auditor/Front Desk Agent

Hilton Garden Inn Fontana • Fontana, CA, US • published 2026-10-16 02:18:53.692213

Description

**Overview** We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort environment. **Responsibilities** * Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression. * Manage the check\-in and check\-out process efficiently, handling reservations and payments accurately. * Provide information about hotel amenities, services, and local attractions to enhance the guest experience. * Address guest inquiries and resolve any issues or complaints promptly and professionally. * Maintain accurate records of guest information and preferences to improve personalized service. * Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy. * Assist in managing phone calls, taking reservations, and responding to emails in a timely manner. * Uphold hotel policies and procedures while maintaining confi...

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