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Manager, Global Customer Operations

Meridian Bioscience • Memphis, TN, US • published 2026-10-06 13:34:04.282175

Description

About Meridian: Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems. Job Summary: The Manager, Global Customer Operations leads the day\-to\-day execution and continuous improvement of Meridian Life Science customer service across the United States, Germany and the China WFOE operating model. This role manages the global customer service team and Client Services Key Accounts function while serving as the business process owner for customer\-service workflows within Infor XA, Salesforce, MasterControl and, as applicable, HubSpot. The manager establishes service standards, operating controls and measurable KPIs that improve order accuracy, response and resolutio...

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