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Senior IT Support

MYTra • Brisbane, CA, US • published 2026-09-29 08:55:30.973546

Description

**About Mytra:** We’re creating an entirely new way to solve the most ubiquitous problem in industry \- moving and storing material. We’re applying robotics and distributed software to create a new class of product for this $1T market. We’re focused on the supply chain industry first. The industry is in a massive bind with the continued growth of e\-commerce, sharp rise in costs, and supply chain disruptions. What has been a “sleepy” industry for decades is now at the epicenter of sustaining the global economy. **About the role** ------------------ As an Senior IT Support at Mytra, you will join our Corporate IT team during a period of rapid scaling. Our team is currently focused on formalizing IT support and governance across a growing company and application landscape, and we need a proactive, service\-minded specialist to help us deliver a fast, reliable end\-user experience while becoming the company's trusted knowledge expert across our core business applications. **What you’ll do:** ------------------- * Own the end\-user support queue end to end (triage, prioritization, resolution, and escalation) and serve as the senior escalation point for complex, high\-impact issues. * E...

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