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Full-Time Customer Service Manager- Rochester Area-

Tops Friendly Markets • Irondequoit, NY, US • published 2026-11-11 00:59:36.023451

Description

Nov 10, 2026 Irondequoit, NY, US, 14621 Company: Tops **Pay Rate Starting at:** Level $22\.00/ hr **SUMMARY** ----------- The mission of all Tops associates is to adhere to the Tops vision of providing a friendly neighborhood store that saves the customer time and money. The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store. The CSM is the company’s goodwill ambassador and the job requires accuracy, honesty, patience and stamina. **ESSENTIAL DUTIES AND RESPONSIBILITIES** ----------------------------------------- * Cultivates and maintains Remarkable Customer Service and customer relations at the front\-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Effectively trains, coaches, and mentors associates. * Reacts to all customer concerns quickly and effectively while following policies and procedures to provide the best experience possible * Controls store shrink by monitoring cashier product handling, cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures. * Writes or oversees writing of the schedule weekly for front\-en...

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