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Night Auditor / Front Desk Agent

Quality Inn Merrimack - Nashua • Merrimack, NH, US • published 2026-10-18 14:19:40.870108

Description

**Position Summary** We are seeking a dependable, professional, and customer\-focused Night Auditor to join our hotel team. The Shift is an overnight (typically 11:00 PM – 7:00 AM) and is responsible for providing excellent guest service during the overnight shift, managing front desk operations, completing nightly financial audits, and ensuring the hotel is safe, secure, and ready for the following day. The ideal candidate is detail\-oriented, comfortable working independently, and capable of handling guest requests, reservations, payments, and unexpected situations with professionalism. **Key Responsibilities** **1\. Front Desk and Guest Services** * Welcome guests, complete check\-in and check\-out procedures, and provide friendly, professional service. * Process reservations, room assignments, payments, and guest account adjustments accurately. * Answer incoming phone calls, respond to guest inquiries, and assist with special requests. * Handle guest complaints and resolve issues professionally, escalating concerns to management when necessary. * Maintain accurate guest records and protect confidential guest information. * Communicate important guest requests, maintenance conce...

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