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Front Desk Clerk/Night Auditor

Holiday Inn Express and Suites • Indianapolis, IN, US • published 2026-10-14 08:32:16.594122

Description

**Job Summary** We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check\-in and check\-out process. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast\-paced environment. **Responsibilities** * Greet and welcome guests upon arrival with a friendly demeanor. * Manage the check\-in and check\-out process, ensuring accuracy in data entry and guest information. * Handle reservations, cancellations, and modifications efficiently using computerized systems. * Provide information about hotel services, local attractions, and answer any guest inquiries. * Maintain an organized front desk area, ensuring all materials are stocked and readily available. * Assist with administrative tasks such as calendar management and scheduling appointments as needed. * Collaborate with other departments to ensure guest satisfaction and address any issues promptly. * Uphold confidentiality of guest information while adhering to company policies. **Qualifications** * Pro...

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