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Member Service Specialist/Member Service Representative

TowneBank • Raleigh, NC, US • published 2026-09-24 22:03:54.951085

Description

TowneBank is a relationship and friendship driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well\-being among our family of members. We are seeking a MSR/MSS that welcomes members to TowneBank and accurately handles requested transactions in a timely manner, performs a variety of teller, settlement and operational functions to keep the teller line running smoothly. MSR/MSS will also be trained to fill in and work on the sales and service platform assisting members with new accounts and a variety of member issues in order to provide an exquisite banking experience for our members. **Essential Responsibilities:** Member Service Representative: * Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts * Verifying checks and cash and examining documents for essential elements. * Reviewing \& providing system overrides on other tellers’ transactions, when needed. * Following the Bank’s security guidelines on a daily basis * Staying abreast of the Bank’s check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essentia...

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