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Service Coordinator - Pacific Time Zone

Henry Schein • Remote, US • published 2026-10-11 15:03:12.595854

Description

**JOB OVERVIEW:** The Service Coordinator serves as the primary point of contact for all field service\-related requests, supporting the coordination and delivery of equipment service for customers. This role manages service requests from initial intake through scheduling and dispatch, prioritizes emergency service needs, and coordinates closely with technicians, customers, sales and field management to support timely and effective service delivery. The Service Coordinator also monitors service activity and communicates updates and issues to the appropriate stakeholders. **Work Schedule** : Monday \- Friday; 8:30AM \- 5:00PM Pacific Time. **KEY RESPONSIBILITIES** *:* * Creates work orders, scheduling and dispatch technicians for equipment service, or emergency repairs for customers. * Partners with the District Manager regarding scheduling practices, including attending service planning meetings. * Receives high volume of telephone calls and emails from sales, service, technicians, field management, and customers. * Answers general questions from customers about equipment and service. Reroutes calls as necessary to the correct departments, and tracks calls appropriately. * Schedule...

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