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Customer Service Coordinator

Total Quality Logistics (TQL) • Richmond, VA, US • published 2026-10-10 09:03:13.312340

Description

**About the role:** As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full\-truckload, Less\-Than\-Truckload, Drayage) to support daily shipment activities. You will be the be the go\-to\-support for our sales reps, directly helping grow the company. **What’s in it for you:** * Compensation starting at $16\.50/hour * Comprehensive benefits package + Health, dental and vision coverage + 401(k) with company match + Perks including tuition and training reimbursement, employee discounts, and financial wellness planning * Advancement opportunities with structured career paths * Employee referral bonus opportunities * **Certified Great Place to Work** with 900\+ lifetime workplace award wins **What you’ll be doing:** * Become the subject matter expert on all administrative tasks related to your aligned account(s) * Document and manage all tasks in our internal systems * Schedule appointments and help coordinate shipments from pickup to delivery * Help resolve shipping issues with a high level of professionalism * Provide excellent customer service to internal and external stakeholders...

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